Cookhouse support
Support and Legal Requests
Contact Cookhouse for product help, privacy rights, appeals, and legal requests.
Effective September 15, 2026 · Version 2026-09-15
Contact support
Email support@getcookhouse.com. Include the account email, relevant group or case identifier, device platform, app version, and a clear description. Never send passwords, one-time login codes, full payment credentials, or child-safety imagery.
Privacy and deletion
Use “Privacy request” for access, correction, portability, objection, withdrawal, deletion, or appeal requests. Use the in-app deletion flow when available. We verify requests and normally respond within one month or the period required by law.
Safety and appeals
Use in-app reporting for content or conduct. If locked out, use “Safety appeal” and include the case ID and account email. Cookhouse is not an emergency service; contact local emergency services for immediate danger.
Legal and law-enforcement requests
Government and civil legal requests should identify the requesting authority, legal basis, account or content sought, date range, return contact, and applicable process. Send electronic notice to support and mail formal process where required to ScreenSense Studios LLC, 1 Chestnut Hill Plaza #1032, Newark, DE 19713, United States. We may require valid service and will review scope and legal sufficiency.
Response times
We prioritize safety and account-access issues but do not guarantee a particular response time. Internal safety targets are described in the Safety Policy. Duplicate requests may be consolidated.